Refund policy

We want you to love your ZippOff pieces. This policy explains how returns, exchanges, and refunds work for our made-to-order products.

Made-to-Order Products

Every item sold by ZippOff is produced specifically for you through Printify, our print-on-demand fulfillment partner, once your order is placed. Because of this, we are unable to accept returns or exchanges for reasons such as ordering the wrong size or color, or a change of mind. Please review our size guide carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or isn't what you ordered, we'll make it right with a free reprint or a refund, in line with Printify's manufacturing guarantee. To be eligible:

  • Contact us at info@zippoff.com within 30 days of the delivery date shown in your tracking information — this matches the reporting window Printify requires from us.
  • Include your order number and clear photos showing the issue (a photo of the defect is required to submit a claim to Printify on your behalf).

You do not need to physically return the item to us. Once we review your claim, we will submit it to Printify and arrange a free reprint or issue a refund to your original payment method.

Exceptions

Printify does not cover, and we are therefore unable to offer a refund or reprint for:

  • Items ordered in the wrong size or color by the customer.
  • Minor variations in print placement, color, or fabric that are typical of made-to-order production (for DTG prints, a placement tolerance of up to 0.5 inches is considered normal).
  • Buyer's remorse or a change of mind.
  • Claims submitted more than 30 days after the delivery date.

Refunds

Once your refund is approved by Printify, we will process it to your original method of payment. Please allow up to 10 business days for the refund to appear, depending on your bank or card provider.

Order Cancellations

Because production begins shortly after an order is placed, we may not be able to cancel or modify an order once it has entered production. Please contact us as soon as possible at info@zippoff.com if you need to make a change.

Contact Us

If you have any questions about returns, exchanges, or refunds, please reach out to us at info@zippoff.com.